LuckyBull Casino Privacy Policy

At LuckyBull Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access and use our services at luckybull.com. Whether you are completing the LuckyBull Casino login process, registering a new account, or exploring our game library, we are committed to handling your information with full transparency and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). We encourage you to read this document carefully before using our platform.

1. Who We Are

LuckyBull Casino is operated by Condor Malta Ltd, a company registered in Malta (Registration No. C 70089). We hold a licence issued by the Malta Gaming Authority under reference MGA/B2C/340/2016 (Type 1 and Type 2, issued 01 August 2018), as well as an Irish Remote Bookmakers licence (No. 1020370). As the data controller, we are responsible for all personal data collected through our website and services. If you have any questions regarding your data or wish to exercise your rights, please contact us at support@luckybull.com.

2. Information We Collect

Here at LuckyBull, we collect various categories of personal data in order to provide you with a secure, fair, and enjoyable gaming experience. The types of information we may collect include:

2.1 Registration and Account Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and password used for the lucky bull login process
• Nationality and country of residence
• Government-issued identification documents for verification purposes

2.2 Financial and Transaction Data

• Payment method details (e.g. Visa, Mastercard, Skrill, Neteller, Trustly, and others)
• Deposit and withdrawal history
• Transaction amounts, timestamps, and currency preferences
• Information required to process cashouts and verify your identity

2.3 Technical and Usage Data

• IP address, browser type, and device information
• Pages visited, session duration, and in-game activity
• Login timestamps and access logs
• Cookies and similar tracking technologies (see our Cookie section below)

2.4 Communication Data

• Messages sent via live chat, email, or our contact form
• Support queries and complaint records
• Marketing preferences and opt-in or opt-out choices

3. How We Use Your Data

We at LuckyBull use the personal data we collect for a number of lawful purposes. Specifically, we process your information in order to:

• Create and manage your account, including enabling the luckybull casino login and verifying your identity
• Process deposits, withdrawals, and other financial transactions
• Comply with our legal and regulatory obligations under our MGA licence
• Carry out anti-money laundering (AML) and responsible gambling checks
• Deliver customer support through email, live chat, and our contact form
• Send you information about lucky bull bonus code offers, promotions, and the Bettleverse loyalty programme — where you have consented to receive such communications
• Personalise your experience based on your gaming preferences and activity
• Improve our platform, games, and services through analytics and research
• Prevent fraud, money laundering, and other unlawful activities
• Enforce our Terms and Conditions and resolve disputes

4. Legal Basis for Processing

Our LuckyBull data processing activities rely on the following legal bases under the GDPR:

• Contract performance: Processing is necessary to fulfil our contractual obligations to you as a registered player.
• Legal obligation: We are required by law and our gaming licence to verify your identity, conduct AML checks, and retain certain records.
• Legitimate interests: We process data to prevent fraud, ensure platform security, and improve our services.
• Consent: Where you have opted in to receive marketing communications, including information about lucky bull promo code offers and casino bonuses, we process your data on the basis of your consent, which you may withdraw at any time.

5. Cookies and Tracking Technologies

At Lucky Bull Casino, we use cookies and similar technologies to ensure our website functions correctly and to improve your browsing experience. Cookies are small text files stored on your device when you visit our site. We use the following types of cookies:

• Essential cookies: Required for core functions such as the luckybull login process and account security.
• Analytics cookies: Help us understand how players interact with our platform so we can make improvements.
• Marketing cookies: Used to deliver relevant promotional content, including lucky bull casino bonus codes and personalised offers.
• Preference cookies: Remember your settings such as language and currency preferences.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

6. Data Sharing and Third Parties

We at LuckyBull do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in delivering our services. These may include:

• Payment processors and financial institutions handling your transactions
• Identity verification and KYC providers
• Game software providers such as Play'n GO, Pragmatic Play, NetEnt, and others
• Analytics and marketing technology platforms
• Regulatory authorities, including the Malta Gaming Authority, when required by law
• Law enforcement or government agencies when legally obliged to do so

All third parties with whom we share data are required to handle your information securely and in accordance with applicable data protection laws.

7. Data Retention

Our LuckyBull Casino platform retains your personal data for as long as your account remains active or as required by law. Following account closure, we are obligated to retain certain records for a minimum of five (5) years in compliance with anti-money laundering regulations and our MGA licence conditions. After the required retention period, we securely delete or anonymise your data.

8. Your Rights

As a user of Lucky Bull Casino, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: You may request that we delete your data, subject to our legal retention obligations.
• Right to restriction: You may ask us to limit the processing of your data in certain circumstances.
• Right to data portability: You may request a structured copy of your data in a machine-readable format.
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where we process your data based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our team at support@luckybull.com. We will respond to your request within 30 days.

9. Data Security

We at LuckyBull employ robust technical and organisational security measures to protect your personal data from unauthorised access, loss, or disclosure. These include SSL encryption across our platform, secure server infrastructure, strict internal access controls, and regular security audits. While we take every reasonable precaution, no online transmission is entirely risk-free, and we encourage you to use a strong, unique password for your account.

10. Responsible Gambling and Data

Our LuckyBull Casino team uses your gaming data to support responsible gambling practices. We may analyse your activity to identify signs of problem gambling and may contact you with safer gambling information or apply account restrictions where necessary. If you wish to set deposit limits, request a self-exclusion, or access responsible gambling tools, please contact our support team.

11. International Data Transfers

As LuckyBull operates internationally, your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure that appropriate safeguards are in place — such as Standard Contractual Clauses approved by the European Commission — to protect your data to the same standard as within the EEA.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or applicable law. When we make material changes, we will notify you via email or through a prominent notice on our website. Your continued use of LuckyBull Casino following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with us. You can reach our support team at support@luckybull.com or via the live chat available 24/7 on our website. You also have the right to lodge a complaint with the Malta Gaming Authority or your local data protection supervisory authority if you believe your data has been processed unlawfully.

Content updated: July 23, 2026